A. NLE drivers will pick up the parcels following along the fixed routes generated in the morning. The drivers usually depart from the warehouse at 11 a.m. In order not to cause delays to the following customers on the line, the drivers are instructed to strictly follow the time frame. Hence, on-site packaging is not accepted, and we recommend getting prepared in advance. Thank you for your understanding! It is strongly advised to count the packing materials and check their conditions at the time of delivery.
B. Due to unpredictable road conditions and a series of uncertain factors, there could be some fluctuations of ETA. Therefore, it's unlikely to estimate the exact ETA to your address. To find more information about the daily pickup schedule and drivers‘ contact，please kindly follow our WeChat Official Account “NLE荷兰快递”.
C. Please keep your phone available on the day of pick-up to avoid missing the driver’s phone call.
D. A €8 pick-up fee is to be charged when the driver picks up one single parcel. Any pick-up with two or more parcels is free of charge.
E. In case you are not available or not yet ready for pick up at the time when the driver contacts you, please kindly cancel your reservation or inform our customer service of the cancellation. Failing to do so will result in a €8 penalty applied to your account. Thank you for your cooperation!
F. Each parcel is required to have a corresponding label matching the parcel content and complete address information of the recipient. For parcels with no label and/or recipient’s information, €2 additional fee will be charged.
G. Currency Euro 200 and Euro 500 are not acceptable for driver cash top-up.
*For the pick-up outside the Netherlands, e.g. Belgium, Germany, please contact our customer service 088-668-1234 or send an e-mail to order@nlebv.nl.
a. EAX shipping label consists of a barcode page and a page with the recipient’s address. It is optional to attach the page with the recipient’s address to your parcel. Each parcel will have its own shipping label which cannot be used on multiple parcels or a second time. Please stick the label on the parcel with transparent tape or a plastic folder.
b. Be aware that all kinds of purchase receipts, newspaper or supermarket brochures with numbers or written information are not allowed to leave in the parcel! Otherwise, you will be responsible for the potential consequences that occurred. If the items mentioned above are found in the parcel, a fine of a minimum of 10 euros will be imposed.
c. Make sure that the parcel information is accurate and complete. If failed to declare the items contained exactly, a fine of a minimum of 20 euros will be imposed; In case of evading the customs supervision by ways of concealing, disguising, disguising the declaration report, or falsely report or other ways when passing through the places where the customs house is established, the sender will have imposed a fine of minimum 50 euros and potentially added to customs blacklist!
d. Please fill in the address of destination in Chinese characters, so are the content details of the parcel.
e. Each parcel must contain a valid contact of the recipient in case that that distributor fails to deliver the parcel.
f. Please use quality packing materials (such as FOB box, bubble wrap, air column, etc.) to pack your parcels.
g. We offer labeling services upon request. Please kindly write down your customer ID, parcel barcode (starts with EA), and your recipient’s name on the parcel. Our warehouse staff will pull your parcels out of the batch and label them the day after pick-up. The shipping time could be significantly longer in case that no (legible) information could be found on the parcel. An additional service fee amounted to 2 euro will be charged per parcel.
Make sure all the information on your shipping label is correct. An additional fee of 2 euro per parcel will be charged in case of any modification on the label, after the pick-up.
Please print out the shipping labels and stick them to your parcel.
POSTNL shipping label consists of two pages. Please put the shipping label inside the transparent plastic envelop or tape the two pages separately on your parcel with transparent tape if you do not have a plastic envelope.
BPOST shipping labels consist of two pages, one with M2M Barcode, another with CN23 - Customs Declaration.
Our system will automatically adjust the final shipping costs based on the weight difference after parcels are scanned and weighted in our warehouse. The price difference will be refunded/deducted from your account balance.
It is optional to attach the recipient address page of the label to your parcel.
In case of Customs inspection, please keep the receipts of your parcel contents until it is successfully delivered, if possible.
The POSTNL/BPOST shipping label is valid for a period of 14 days. Please DO NOT USE it after 14 days.
• Bpost Max. Weight: 30kg.
• Maximum size of parcel:
Sum of (length x 1) + (width x 2) + (height x 2) must not exceed 3 meters.
• PostNL Max. Weight: 20kg.
length* width* height ＜ 1 meter * 0.5meter * 0.5meter
• If your parcel exceeds any of the limitations, it will be rejected once it reaches POSTNL/BPOST warehouse.
Please please M2M and CN23 stick them to the parcel with transparent tape.
Prohibited postal articles refers to the articles prohibited from posting by state laws, regulations, mainly including the follows：
a. Weapons and ammunitions, such as guns, bullets, artillery shells, grenades, mines, bombs, etc.
b. Explosive articles, such as detonators, explosives, gunpowder, firecrackers, etc.
c. Combustible articles, including liquids, gases and solids, such as gasoline, kerosene, tung oil, alcohol, raw lacquer, diesel, aerosols, gas lighters, gas cylinders, phosphorus, sulphur, matches, etc.
d. Perishable articles, such as fire sulfuric acid, hydrochloric acid, nitric acid, organic solvents, pesticides, hydrogen peroxide, dangerous chemicals, etc.
e. Radioactive elements and containers, such as uranium, cobalt, radium, and plutonium, etc.
f. Hard poisons, such as thallium, cyanide, arsenic, etc
g. All anesthetics, such as opiates (including pericarpium papaveris, flower, shell and leaf), morphine, cocaine, heroin, marijuana, methamphetamine, ephedrine and other products. All bio-chemical products and epidemic articles, such as anthrax, the dangerous viruses, medical wastes, etc.
h. All publications, promotion materials, printed matters and others that threaten the state security, social and political stability, or are pornographic.
i. Articles undermine public health, such as skeleton, animal organs, body parts, and untanned hides and non-pharmaceutical animal bones.
j. Articles expressly prohibited from circulation, postal, or going inbound and outbound by state laws, regulations, administrative regulations, such as state confidential documents and materials, state cash and counterfeit cash, negotiable securities, simulative weapons, restrained knives, precious relics, endangered wildlife and products thereof, and other articles.
k. Improperly packaged articles that may harm personal security, pollute or damage other postal articles and facilities.
l. Articles prohibited from post import by the destination country (region). Other articles prohibited from posting.
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